Refund Policy

When we refund a digital order, and how to ask.

Last updated: 31 October 2026

We sell instant downloads. This page explains exactly when we refund, and how to ask. It is written to be read before you buy, not after.

We refund in full

  • The file is broken or unreadable. We will fix it, and if we cannot fix it you get your money back.
  • The file does not match what the page described — for example the answer key is missing, or pages are missing that we said were included.
  • You were charged twice or charged the wrong amount. We refund the duplicate or the difference.
  • You never received the download link and, after you contact us, we cannot get one to you.
  • Your local consumer law gives you a stronger right than this page. Then that law wins.

We do not refund

  • Change of mind after downloading. A digital file cannot be returned. This is why every game page shows the rules, the answer key structure and the file list before you pay.
  • You expected a physical product. Every page states, in the buy box, that nothing is shipped. Please read that line before ordering.
  • Your printer, paper or software cannot open a standard PDF. We will help you troubleshoot, but that is not a defect in the file.

EU / UK: your 14-day right

If you are a consumer in the European Union or the United Kingdom you normally have 14 days to withdraw from an online purchase. For digital content supplied immediately, that right ends when the download begins, provided you consented to immediate supply and acknowledged losing the right. Our checkout requires that acknowledgement before payment. If you have not started the download, contact us and we will cancel the order.

How to request a refund

  1. Email hello@fourleafpaper.com from the address you ordered with, within 14 days of the order.
  2. Include your order number (it starts with ord_) and, if the file is the problem, what happened.
  3. We reply within two business days. Approved refunds go back to the original payment method; your bank decides how long it takes to appear.

We may ask you to confirm that you have not redistributed the file. We do not require you to delete it to receive a refund for a defective product — but the license to use it ends with the refund.